FAQ

Frequently Asked Questions

Is bloomy jewelry real gold?

Our pieces are plated with genuine 18K gold. Depending on the design, the base is either premium stainless steel or brass. Selected designs, including layered earrings, use brass; most other pieces use stainless steel. All are finished with a protective anti-rust coating.

Will my jewelry tarnish or fade?

The protective anti-rust coating helps preserve the finish, but all plated jewelry needs proper care. Avoid perfume, lotions, chlorine, salt water, and harsh chemicals, and store each piece dry. See our Materials & Care guide for simple tips.

Can I wear it in water?

To help preserve the genuine 18K gold plating and protective coating, we recommend removing your jewelry before showering, swimming, or exercising.

Is it suitable for sensitive skin?

Materials vary by design. Please check the material details on each product page, and discontinue wear if irritation occurs.

Do you deliver across the UAE?

Yes, we deliver across the UAE. Full details are in our Shipping Policy.

What is your return policy?

Please see our Refund Policy for eligibility and how to start a return.

How do I contact you?

Reach us any time via our Contact page, or email support@bloomy.life.